Contact the ACE Team

To obtain Aircuity support from the ACE team, please refer to the list of contacts.

Pre-Sales support

Contact your Sales Director

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Order Entry

orderentry@aircuity.com

For all issues pertaining to order fulfillment. This includes booking, releases, change orders and returns for credit.

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Application Engineering Support

applicationengineering@aircuity.com

For support in application use, product selection, or using the Aircuity Engineering Tool (AET).

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Technical Support

techsupport@aircuity.com

For technicians that are in the field and require support in commissioning and/or troubleshooting issues with the equipment. This includes the tools that are part of the Aircuity Engineering Tool (AET).

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Customer Success

customersuccess@aircuity.com

For gaining access to the MyAircuity website for customers, or sales channel partners. In addition, issues with the dashboard, how to read it and creating an Aircuity on-boarding session with your customer.

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Training

training@aircuity.com

For our channel partners to access Aircuity Academy for training curriculum in Sales, Sales Support, Applications Engineering, and Technical Field Service training.