At Aircuity, we’re creating healthier environments for occupants and reducing the carbon footprint in the most challenging indoor environments. We are continually looking for talented individuals who share our passion.
If interested in a position, please email resume to careers@aircuity.com.
GENERAL SUMMARY
As the Technical Support Engineer, you will be working in a fast-paced environment working with the Innovation, Product Management, and Customer Success team to improve customers’ experience with our solution and deliver efficiency and scalability in how Aircuity supports its customers.  This will be obtained through improved project delivery processes, hardware and software enhancements, and the creation of new software-based tools.  The ideal candidate possesses strong organizational, computer, prioritization, and collaboration skills.
ESSENTIAL JOB FUNCTIONS
DELIVERABLES:
| Accuracy and Detail Oriented | Is precise and accurate and pays attention to the details to ensure high quality. |
| Team Orientation | Develops and fosters strong relationships with internal customers (team) and delivers exceptional results; develops capability to please customers repeatedly. Able to work independently from the team on a regular basis as well. |
| Communication | Shares information and keeps co-workers and team abreast of issues as needed; communicates clearly and effectively in writing, on phone, and in person. Diligent in communicating and following up with internal and external customers. |
| Problem Solving | Analyzes problems, identifies probable cause, research, and design solutions. Is committed to finding the best answer within time constraints. |
| Quality | Tackles opportunities to improve the quality of processes, products, and service to customers (internal and external) through ongoing refinements in response to continuous feedback; emphasizes the importance of quality, organization, and excellence in the organization. |
PREPARATION, KNOWLEDGE, SKILLS & ABILITIES
WORKING CONDITIONS/PHYSICAL DEMANDS
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.
*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
GENERAL SUMMARY
As the Systems Test / QA Technician, you will be working in a fast-paced environment alongside the Innovation and Technical Services teams to improve the quality and speed of Aircuity’s product development efforts.  In this role you will be providing quality assurance support to internal and external customers through system- and sub-system-level testing across Aircuity’s platform (software and hardware). The ideal candidate possesses a quality and process improvement mindset and strong technical, troubleshooting, organizational, communication, and problem-solving skills.
ESSENTIAL JOB FUNCTIONS
| Quality | Tackles opportunities to improve the quality of processes, products, and service to customers (internal and external) through ongoing refinements in response to continuous feedback; emphasizes the importance of quality, organization, and excellence in the organization. |
| Team Orientation | Develops and fosters strong relationships with internal customers (team) and delivers exceptional results; develops capability to please customers repeatedly. Able to work independently from the team on a regular basis as well. |
| Communication | Shares information and keeps co-workers and team abreast of issues as needed; communicates clearly and effectively in writing, on phone, and in person. Diligent in communicating and following up with internal and external customers. |
| Problem Solving | Analyzes problems, identifies probable cause, research, and design solutions. Is committed to finding the best answer within time constraints. |
PREPARATION, KNOWLEDGE, SKILLS & ABILITIES
WORKING CONDITIONS/PHYSICAL DEMANDS
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.
*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.